Refund and Returns Policy

Effective Date: January 8, 2025

At BREGLUX UNIE, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy for the terms and conditions regarding returns and refunds. By making a purchase on our website https://bregluxunie.com, you agree to this policy.

1. Return Eligibility

We accept returns for most items within 30 days of the date your order was delivered. To be eligible for a return, your item(s) must meet the following conditions:

  • The item is in new, unused, and undamaged condition.
  • The item is in its original packaging, including any tags or labels.
  • You provide a proof of purchase, such as your order number or receipt.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

  • Opened or used food items.
  • Personalized or customized items.
  • Gift cards and other non-returnable products as specified at the time of purchase.

If you are unsure about whether an item is eligible for return, please contact us at info@bregluxunie.com.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team by emailing us at info@bregluxunie.com. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: After reviewing your request, we will issue you a Return Authorization Number and provide instructions for returning the product(s). Returns will not be accepted without prior authorization.

  3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., receiving a damaged or incorrect item). We recommend using a trackable shipping service to ensure that the item is returned safely.

  4. Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet our return conditions (unused, undamaged, and in original packaging). We will notify you via email once the return has been processed.

4. Refunds

  • Eligible Returns: If your return is approved, we will process a refund to the original payment method used for the purchase. Refunds will typically be processed within 5-7 business days after we receive and inspect the returned items.

  • Non-Refundable Shipping Fees: Shipping costs, including the original shipping fees, are non-refundable. If you received free shipping on your order, the actual shipping cost incurred by us will be deducted from your refund.

  • Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts (such as packaging or tags). You will be notified of any partial refund at the time of inspection.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item. We do not offer direct exchanges, but we can assist you in processing the return and placing a new order.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will assist you in returning the damaged/incorrect item and issuing a full refund or sending a replacement item at no extra cost.

To report a damaged or incorrect item, please email info@bregluxunie.com with the following details:

  • Order number
  • Photos of the damaged or incorrect item(s)
  • Description of the issue

7. Late or Missing Refunds

If you have not received your refund within the expected time frame, please check with your bank or credit card company, as it may take additional time to process the refund. If you still have not received your refund, please contact us at info@bregluxunie.com.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:

BREGLUX UNIE
225 Pearl Dr, Somerset, Kentucky (KY), 42503
Phone: (606) 679-8230
Email: info@bregluxunie.com
Website: https://bregluxunie.com

This Refund and Returns Policy is effective as of January 8, 2025.